Frequently Asked Questions
Everything you need to know about your Genki tech experience
What is the standard shipping time for Genki electronics?
We offer expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-12 business days depending on your location and customs processing.
Do Genki products come with a manufacturer warranty?
Yes, all Genki electronic devices include a comprehensive 12-month limited warranty that covers any defects in materials or workmanship under normal use.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to items that are not in 'like-new' condition.
Are your power adapters compatible with international voltages?
Most Genki devices are built with universal voltage support (100V-240V). However, we recommend checking the specific product specifications page to ensure compatibility with your local power grid.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and select buy-now-pay-later options at checkout.