Returns & Exchanges
At Genki, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all hardware. Items must be returned in their original packaging with all included accessories to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Device
Perform a factory reset to clear your personal data and securely pack the device in its original box with all cables and manuals.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.
Inspection & Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing